Refund Policy

📦 Return, Refund & Warranty Policy

We stand behind the quality of Solar Manila products and want you to feel confident with every purchase.

We offer a 30-day return policy from the date you receive your order, as well as a 12 to 24-month product warranty, depending on the product purchased.

🔁 30-Day Return Eligibility

To qualify for a return:

The item must be in its original condition, unused, uninstalled, and in its original packaging
You must provide a valid proof of purchase, such as your receipt, order confirmation, or order number
Your return request must be submitted within 30 days from the date you received your order

Sale and discounted items are also eligible for return, provided they meet the return requirements above.

📩 How to Start a Return

To request a return, contact us through either of the following:

Email: hello@solarmanila.com
Facebook: Send us a message through the official Solar Manila Facebook Page with the blue verified badge

Please provide your order number, the name used for the order, and the reason for your return.

Once your return request has been reviewed and accepted, our team will provide instructions on how and where to send your item.

❗ Please do not send any items back without first contacting us. Returns sent without prior approval may not be accepted.

🚨 Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible through:

hello@solarmanila.com
The official Solar Manila Facebook Page with the blue verified badge

Please include your order details and, when applicable, clear photos or videos showing the issue so our team can assist you properly.

🛡️ Product Warranty

Solar Manila products come with a 12 to 24-month warranty, depending on the specific product.

The applicable warranty period is indicated on the product page, packaging, warranty information, or other materials provided with your purchase.

If you experience a product issue within the applicable warranty period, contact our support team and provide:

Your order number or proof of purchase
A description of the issue
Photos or videos showing the problem, when applicable

Our team will review the concern and determine the appropriate warranty solution based on the product and nature of the issue.

Warranty coverage applies to eligible product defects under normal and intended use. Damage caused by misuse, improper installation, accidents, unauthorized modification, or normal wear and tear may not be covered.

🚫 Items Not Eligible for Return

We may not accept returns for:

Products that have been used, installed, altered, or damaged after delivery, unless the concern is covered by our warranty or relates to a defect
Items returned without sufficient proof of purchase
Returns requested beyond the applicable 30-day return period, unless covered by the product warranty
Gift cards, if applicable

If you're unsure whether your item qualifies for a return or warranty claim, contact our team and we'll help review your case.

🔄 Exchanges

If you would like a different product, contact our support team first.

Depending on the situation, we may recommend returning the original item and placing a new order once the return has been approved.

For defective or incorrect products, our team will advise you on the appropriate replacement or warranty process.

💸 Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

Your refund will be processed through the applicable original payment method or approved refund method
Please allow up to 10 business days for the refund to be processed after approval
Processing times may vary depending on your bank, payment provider, or payment method

If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at hello@solarmanila.com or message the official Solar Manila Facebook Page with the blue verified badge.

💬 Need Help?

For questions about returns, refunds, exchanges, damaged items, or warranty claims, you may reach us through:

Email: hello@solarmanila.com
Facebook: Official Solar Manila Facebook Page with the blue verified badge